Thank you for choosing to book Cabalva Mill Cottage.
We look forward to welcoming you here, and we will do all we can to ensure that you have a truly happy and relaxing stay.
Please note that when you make this booking and sign the booking form we are entering into a contract with each other:
We, Cabalva Estate, the owners of Cabalva Mill Cottage are entering into a contract with you the named person/two people making the booking: we to provide you with the holiday dates and prices as agreed between us and you to pay us for the holiday you are booking.
You can now book online, from our website, or personally with us.
We do get booked up quite far in advance, so when planning to make a booking, please first check availability on our website (there is a link to our availability/Vacancy Calendars on practically every page) or with us personally, before confirming with us by telephone or email that the dates are still available.
When you book online you will receive an automated response confirming that you have made a provisional booking. Please note that your booking remains provisional until we have confirmed it personally, either by email or telephone.
Before we can formally confirm a booking we need a completed Booking Form (either completed online or on paper) and a deposit of £100, or the full amount if booking within 28 days of the start date of the holiday.
Your online booking remains provisional until we confirm it personally.
If you book by telephone with us we will take your name and address and contact details, then withdraw the dates from availability for up to four days while we wait for your deposit payment and booking form to arrive.
If booking by email or telephone rather than online please download a booking form from our website, or ask us to send you one, even if you have been several times already, so we keep our records up to date.
The deposit for all bookings is £100, necessary to secure the booking. As soon as we receive your completed form and payment we will write or email to confirm your booking formally, sending a booking summary/receipt.
The outstanding balance will be due six weeks (42 days) before the start of your holiday. We don’t remind you; nor - for greater security - do we keep your credit card details so if you have paid by card we will need them again.
When we receive your balance payment we will write or email, sending you a receipt, directions how to get here, and some local information.
Booking within 6 weeks of the holiday start date
For holidays that are to take place within 6 weeks of making the booking, the full balance is due on booking.
Last minute availability
In the rare instance of a last minute booking being available, we would need a payment by card, before arrival
We accept cheques and Internet Banking transfers or credit/debit card payments or payments made through PayPal (for which you do not need to have a credit or debit card account). We can supply overseas visitors with our bank account BIC and IBAN details. Please note that the bank levies a fee on such transfers.
The price we charge is fully inclusive of electricity, central heating, firewood (Mill Cottage) hot water, towels, linen and duvets and all the 'little extras' we provide. In the normal course of events there are no extra costs due to us, except:
1. Pets: Mill Cottage only: The cost per pet is £25 per week/short break, added to your rate for your holiday.
2. Telephone calls made by you on our landline: We have an 'honesty jar' by the telephone.
We warmly welcome well-behaved pets in at both properties, by prior arrangement, at the cost of £25 per pet, per short break/week.
However, not all our Mill Cottage guests are dog lovers and we want to keep everything as fresh and attractive as possible for all our guests. We do firmly request that you do not allow your dog upstairs, and, if humanly possible, that you keep your dog off the furniture downstairs. If the latter is ever likely to prove impossible, please cover the furniture adequately with the clean dustsheets you will find in a basket under the stairs.
Arrival & Departure
4 pm Arrival Time:Mill Cottage will be ready for you from 3pm on the day of arrival.
If you wish to arrive earlier, just to park the car then disappear, it can be arranged (only by prior agreement) that you do so. You are then free to go for a walk, out for lunch etc, before returning at 4pm or later to unpack and move in.
10 am Departure Time
Caring for the property
Please look after the property. We take a great pride in our property, and do all we can to keep the cottage freshly decorated and generally spick and span. We give Cabalva Mill Cottage a meticulous clean after each and every guest, and it makes the job so much easier and pleasanter for us when it has been left clean and tidy, as it almost always is!
Damages and breakages
Please let us know if you have any breakages or other disaster as soon as they occur.
a) Minor breakages: You are responsible and liable for any breakages or damages that you cause to the accommodation or its content. We do not normally charge for minor (using our own discretion!) breakages.
b) Major breakages or damage: However, we may send you an invoice for repair or making good if the damage or breakage is, in our estimation, significant.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Cancellation and Insurance
We strongly recommend that you take out cancellation insurance, which we understand is inexpensive and can be obtained from any good broker. If it would help we can supply a leaflet about the Pavey Group UK Holiday Protection scheme.
The reason we recommend taking out cancellation insurance is that if for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance.
However, we would do our very best to re-let the dates and if we do succeed we would not demand payment of the balance due (or will refund the - possibly discounted - sum we may be able to re-let the dates for, less a £25 admin. fee if payment has already been made).
Please note that your deposit is not normally refundable but we would use our discretion in genuine cases of unforeseeable personal situations that have arisen.
Non-Availability of Accommodation
We would only cancel your holiday if your accommodation were to be unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday.
Our liability would not extend beyond this refund.