Cabalva

Luxury, dog-friendly holiday cottages near Hay-on-Wye.

For an unforgettable holiday in one of our unique holiday properties you can choose between Mill Cottage, a delightful one bedroom house on the banks of the River Wye, and Cwm Pelved – a stunning six bedroom property with unrivalled views.

Check availability and book here.

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Thank you for choosing to book with us.

We look forward to welcoming you here, and we will do all we can to ensure that you have a truly happy and relaxing stay. Please note by making this booking you agree with our Terms and Conditions and we are entering into a contract with each other.

We, Cabalva Estate, the owners of the holiday let are entering into a contract with you the named person/two people making the booking: we provide you with the holiday dates and prices as agreed between us and you to pay us for the holiday you are booking. So, please read these Terms and Conditions and Data Privacy Policy carefully and please contact us if there are any issues that arise. By continuing with the booking you agree that you have read and understood and accept both our Terms and Conditions and Data Privacy Policy.

Booking online

When you book online you will receive an automated response confirming that you have made a provisional booking. Please note that your booking remains provisional until we have confirmed it personally, either by email or telephone.

Provisional booking

Before we can formally confirm a booking a deposit needs to be paid, or the full amount if booking within 28 days of the start date of the holiday. Your online booking remains provisional until we confirm it.

If you book by telephone with us we will take your name and address and contact details, then withdraw the dates from availability for up to four days while we wait for your deposit payment and booking form to arrive.

Deposit

A deposit is required to secure the booking. 

Final payment

The outstanding balance will be due six weeks (42 days) before the start of your holiday. We don’t remind you; nor - for greater security - do we keep your credit card details so if you have paid by card we will need them again.

When we receive your balance payment we will write or email, sending you a receipt, directions how to get here and some local information.

Booking within 6 weeks of the holiday start date

For holidays that are to take place within 6 weeks of making the booking, the full balance is due on booking.

Last minute availability

In the rare instance of a last minute booking being available, we would need a payment by bank transfer, before arrival.

Payment

We accept cheques and Internet Banking transfers,or payments made through PayPal (for which you do not need to have a credit or debit card account). We can supply overseas visitors with our bank account BIC and IBAN details. Please note that the bank levies a fee on such transfers.

All-inclusive price

The price we charge is fully inclusive of electricity, central heating, firewood (Mill Cottage) hot water, towels, linen and duvets and all the 'little extras' we provide.

Pets

We warmly welcome well-behaved pets in at both properties, by prior arrangement, at the cost of £25 per pet, per short break/week.

However, not all our Mill Cottage guests are dog lovers and we want to keep everything as fresh and attractive as possible for all our guests. We do firmly request that you do not allow your dog upstairs, and, if humanly possible, that you keep your dog off the furniture downstairs. If the latter is ever likely to prove impossible, please cover the furniture adequately with the clean dustsheets you will find in a basket under the stairs.

Arrival & Departure

4 pm is the Arrival Time. The property will be ready for you from 4pm on the day of arrival. If you wish to arrive earlier, just to park the car then disappear, it can be arranged (only by prior agreement) that you do so. You are then free to go for a walk, out for lunch etc, before returning at 4pm or later to unpack and move in.

10 am is the Departure Time

Caring for the property

Please look after the property. We take a great pride in our property, and do all we can to keep the cottage freshly decorated and generally spick and span. We give our properties a meticulous clean after each and every guest, and it makes the job so much easier and more pleasant for us when it has been left clean and tidy, as it almost always is!

Damages and breakages

Please let us know if you have any breakages or other disaster as soon as they occur.

a) Minor breakages: You are responsible and liable for any breakages or damages that you cause to the accommodation or its content. We do not normally charge for minor (using our own discretion!) breakages.

b) Major breakages or damage: However, we may send you an invoice for repair or making good if the damage or breakage is, in our estimation, significant.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Cancellation and Insurance

We strongly recommend that you take out cancellation insurance, which we understand is inexpensive and can be obtained from any good broker.

The reason we recommend taking out cancellation insurance is that if for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance.

However, we would do our very best to re-let the dates and if we do succeed we would not demand payment of the balance due (or will refund the - possibly discounted - sum we may be able to re-let the dates for, less a £25 admin. fee if payment has already been made).

Please note that your deposit is not normally refundable but we would use our discretion in genuine cases of unforeseeable personal situations that have arisen.

Non-Availability of Accommodation

We would only cancel your holiday if your accommodation were to be unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Privacy policy

What is this Privacy Policy for?

This sets out how Cabalva Estate uses and protects personal information that you give us when making a booking online, over the phone or in person.

It is also the privacy policy for our website (www.cabalva.co.uk) governing the privacy of those who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

Information we collect about you

Making a booking

When you make a booking, through our website, on the phone or in person we will ask you to provide personal information about yourself. This could be your name, address and other contact details. The information and the information about your booking(s) is used to arrange your holiday accommodation and any other services you are requesting.

Filling out forms

We may collect information you provide when you fill out forms on our website, filling in our contact form, enquiries as a user on our website etc.

If you contact us, we may keep a record of the correspondence.

Use and storage of your information.

We have legal obligations to keep your personal data supplied safe. We will tell you how we will use your information and we will collect it fairly.

Your booking information is held securely on our third party, GDPR compliant booking system. The owners of the booking system have security in place to ensure data is always kept safe.

Information you provide to us will not be shared with third parties without your knowledge. We use the information to provide holiday services to you under our contractual obligation and to provide you with the best possible service. We may also use it to improve our products and services.

We may use the information provided to send our customers occasional communications like Christmas Cards and similar items etc. only.

Payments

Transactions are carried out through independent third parties and governed by third party terms and conditions. We do not store or process credit card details.

Your rights

We will hold your information on our systems for a period that we deem to be commercially viable.

You have the right to have all your information deleted from our systems.

You have the right to ask for a copy of the information we hold about you.

You have the right to change any incorrect information we hold about you.

You have the right to ask us to stop processing information about you.

Should you wish to request this, please do so in writing to hello@cabalva.co.uk

Our Website

We take a proactive approach to user privacy on our website, and ensure the necessary steps are taken to protect the privacy of users throughout their visiting experience. Our website complies to all UK national laws and requirements for user privacy.

Use of Cookies

Our website uses cookies to better the users experience while visiting the website. Where applicable our website uses a cookie control system allowing users, on their first visit to the website, to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide users with a tailored experience within the website.

Users are advised that if they wish to deny the use and saving of cookies from our website on to their computers hard drive, they should take necessary steps within their web browsers security settings to block all cookies from our website and its external serving vendors.

Our website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

You can read Google’s privacy policy here for further information www.google.com/privacy.html

Other cookies may be stored to your computer’s hard drive by other external vendors via links to other websites and links used on our site for example other accommodation providers, local restaurants etc. Although our website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website. (External links are clickable text / banner / image links to other websites.)

We cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Contact & Communication

Users contacting our website, and / or its owners do so at their own discretion and provide any such personal details requested at their own risk. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that our website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding their own privacy and personal details. Our website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

Our website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs.

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by our website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore our website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.